From mom-and-pop shops to locally grown and manufactured products, consumers are inclined to purchase goods from local sources. This is especially true as everyone in the community is striving to rebuild domestic economies hit badly by the pandemic.
Despite the presence of e-commerce sites that make cross-border shopping easier, most buyers prefer to purchase from domestic shops, mainly to reduce shipping costs and waiting times. These benefits are only a few of the many advantages in tapping local products and services for your needs, including information technology (IT) support.
While IT services may be outsourced by some companies, hiring one that’s literally close to home is more beneficial, especially for small businesses. Below are the reasons why.
- 1 1. You Can Check For Legitimacy
- 2 2. They’re Familiar With The Local Setting
- 3 3. You’re Contributing To The Local Economy
- 4 4. You Can Get Solid References
- 5 5. Local Firms Often Provide Better Customer Service
- 6 6. It May Be More Cost-Effective
- 7 7. You Might Be Eligible for Financial Incentives And Other Perks
- 8 The Wrap Up
1. You Can Check For Legitimacy
Industry estimates reveal that at least 80% of users look for products and services online. Once they’ve chosen a few that fit the bill, prospective clients then access the company’s website and search for reviews from past clients.
However, for essential services, like IT, businesses should perform due diligence to make sure the company is who and what they say they are. It pays to check for the legitimacy of an IT firm, whether in the United States, Australia, or elsewhere in the world.
For instance, if you’ve stumbled upon a company that offers IT support packages, it’s in your best interest to check out the company’s physical office for the initial vetting process, according to WebOracle. Knowing where the IT firm is located gives you peace of mind, knowing that you can turn to their office for future problems.
2. They’re Familiar With The Local Setting
Local businesses share common knowledge about the inherent potentials and challenges each sector faces.
In enhancing cyber security, for example, there are critical components to consider, such as IT infrastructure, and these can vary wildly from one locality to another. An IT firm that’s located in the same city as your business is familiar of the challenges you’re facing. With this, the staff would know how to overcome these challenges, as they may have successfully done in their company and other firms.
An IT company that’s gained experience at pinpointing what can and can’t be done to address your specific needs will be upfront in telling you that you’re asking for the impossible. Homegrown talents will also level with you in terms of your expectations, and not overpromise like businesses located out-of-town.
3. You’re Contributing To The Local Economy
In times of natural disasters and other devastating incidents, like the current pandemic, one of the most effective stimuli for economic recovery is to increase domestic business activities. Availing of organic products and services helps improve local economy.
Small businesses make up a huge chunk of the economic sector. In instances when the industry is suffering from major disruptions, businesses can help each other get back on their feet by availing of products and services within the area.
By hiring local contractors, you’re sure that the money stays and moves within the community, helping encourage cash inflow and, eventually, market upturn.
4. You Can Get Solid References
No matter how they look good on paper, the reality in hiring outsiders for the first time is that you’ll never know what exactly you’re going to get and who. If you’re having your services outsourced, it’s important to know who you’re working with—their background, experience, and expertise. You may have challenges doing this for overseas or out-of-town transactions.
Comparatively, you won’t have these problems when dealing with a local group. During the first meeting, for instance, you’ll not only get the feel of your contractor’s customer service. You’ll also have a chance to get to know who you’re working with and contact their previous clients for non-biased reviews.
Whether within a small community or inside a big city, you’ll always have the opportunity to reach out to the people who can help you decide whether to avail of IT services being offered by a specific IT firm.
Hiring home-grown IT consultants, you may even find out that a staff member or two are your distant relatives.
5. Local Firms Often Provide Better Customer Service
Artificial intelligence may be the first thing that comes to mind after hearing the terms ‘digital’ or ‘outsourced services.’ While this may be true to some extent, it’s not always the case, especially if you’re working with homegrown IT talents.
It’s natural for small businesses to exercise their unique personal touch when dealing with customers, no matter in which industry they belong. While some bigger multinational companies may have more positive reviews, nothing beats the personal touch local enterprises are capable of delivering.
These companies often bend over backwards to keep their customers happy. For example, when things get really hectic and challenging, you can often count on domestic IT experts to attend to your business requests within reasonable bounds.
6. It May Be More Cost-Effective
Most enterprises know where to source reliable materials at lower costs. Additionally, they have special deals with local suppliers in the area. These savings could trickle to the consumers and impact the prices for products and services your business is planning to avail of.
These ventures know the most common supplies required to carry out their services, which means they can work seamlessly. Being residents of the same city or locale, your IT consultants will arrive early to work on things that need to be done, and won’t need to leave early to arrive on time to their destination.
Increased productivity means the work is done in shorter periods, allowing your business to operate in its full capacity sooner than expected, thus, saving you time and costs.
7. You Might Be Eligible for Financial Incentives And Other Perks
In an effort to stimulate economic recovery, local governments sometimes implement programs offering tax incentives and other perks to local businesses that hire the services or purchase the products of their contemporaries.
In some US states, for instance, buyers of local goods can avail of discounts to encourage purchases. Still, some federal governments provide financial incentives to businesses that hire homegrown talents and workers, helping reduce unemployment rates.
If such is the case in your area, your local economy will have a lot to thank you for.
The Wrap Up
For reasons stated earlier, it may be better for small to medium-sized businesses to hire homegrown talents over experts from out-of-town.
Of course, there are other elements to consider, such as your specific needs, budget, and the specialties possessed by the pool of talents in your area, among other factors.
Whoever you choose to work with, you’ll never be wrong in performing due diligence before arriving at an informed decision about the best IT company for your business.