Privacy Policy

Privacy Policy – Digital Care Solutions

Digital Care Solutions, the makers of Digital Care (the “Software”), are dedicated to maintaining the confidentiality of your personal information, and ensuring that it remains secure and protected at all times. This document explains our Privacy Policy, and how the information you submit to Digital Care Solutions (“Digital Care Solutions”, “we”, “our”, or “us”) will be used.

How we collect information

We collect information from you, which may include name, mailing address, email address, and phone number when you purchase or register the Software or when you download a free trial/evaluation version of the Software. The information that you provide to us is used to verify transactions during use of the Software or the Digital Care website. Payment processing merchants utilized by Digital Care Solutions use the same careful privacy criteria as us. We do not intentionally target minors. The Digital Care website, is not specifically intended for users under the age of 13, and Digital Care Solutions does not intentionally gather information on users under the age of13.

Public Message Boards, Blogs & Forums

Digital Care Solutions is not responsible for any information posted by Software users on public message boards, blogs, forums, or any other communication channels. We do not supervise the potential use of these communication channels, or the use of any published information posted on these communication channels by third-parties. Digital Care Solutions cannot and will not make any claims of privacy or confidentiality for any information that is posted by Software users on these communication channels.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process and confirm transactions and/or create accounts
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of processing and delivering the purchased Software and/or service requested.
  • To contact you to confirm any personal information provided by you.
  • To complete your customer registration of the Software and/or service.
  • To allow us to provide personalized content created around preferences, ideas, and suggestions provided.
  • To allow us to give early warnings for the termination of evaluation periods, or the continuation of evaluation periods, or early warnings for the termination of the Software licenses or any applicable services, or the continuation of the Software licenses or any applicable services.

Digital Care Solutions may release personal information at times when it is necessary to enforce our End User Licensing Agreement, Terms of Use, or other agreements (i.e. to protect our intellectual property rights). These agreements can be found on the Digital Care Solutions website and the End User Licensing Agreement can also be found within the Software. We may also release or utilize your personal information when required by law, or when Digital Care Solutions ascertains that relevant statutes, regulations, and laws would require the release of such information.

How do we protect your information?

Digital Care Solutions implements a variety of security measures to maintain the safety and protection of any personal information you submit to Digital Care Solutions. We offer the use of a secure server, advanced authentication measures and advanced encryption techniques for all of the data transmitted using the Software. All personal information submitted by you to Digital Care Solutions is transmitted via Secure Socket Layer (SSL) technology and encrypted. Any payment information submitted by you to Digital Care Solutions is encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems. The payment gateway providers are required to keep this information confidential.

We put forth a great deal of effort and technology to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100 per cent secure. Digital Care Solutions does not guarantee complete security.

Are external links provided?

Digital Care Solutions may choose to include links to third-party websites either within the Software or on the Digital Care website. External links to third party websites may be related to Digital Care Solutions and its partners, or may be unassociated and unrelated websites but considered relevant and may be of interest to you. Any third party websites which Digital Care Solutions links to are not covered by this Privacy Policy, and Digital Care Solutions makes no representations, claims, or guarantees to their practices in dealing with any personal information collected by such third parties. We recommend that you review the privacy policy of each third party site that you plan to visit for details on how they collect and use your information.

Cookie Policy

What Are Cookies?

We define a cookie as any string of data and information that is automatically stored on your computer upon access to our websites.

Browser Cookies

Digital Care Solutions employs cookies to assign temporary identification numbers to machines that access our services. This information enables us to deliver faster service capabilities to our customers or to our affiliates and/or other sales partners, prevent denial of service attacks on our systems, detect and prevent fraudulent transactions, and assist with awarding proper sales credit to ourselves or our partners.

Digital Care Solutions cookies are 1) of limited duration, 2) less than 5KB in length, 3) only visible to Digital Care Solutions, and 4) devoid of any personally identifiable information. You can learn more about cookies by visiting websites such as http://www.allaboutcookies.org/

You can set your web browser to warn you when cookies are sent. You can also choose not to have cookies sent at all. Both of these can be done through your browser settings. Turning off cookies may prevent you access to website features and may cause some of our services to not function as intended.

Flash Cookies

Shared objects, also known as Flash cookies, may be used to remember your preferences or personalize content based on what you view on our website. Advertisers and third parties may use Flash cookies to collect and store information. Among the differences between Flash cookies and browser cookies are the amount and type of data as well as how it is stored.

You cannot remove Flash cookies by using regular browser tools. Disabling Flash cookies may prevent you from accessing some website features and some of our website features might not function properly.

Cookie Categories

There are different categories of cookies. The below descriptions can help you decide if and how want to use our websites.

Essential Cookies

This type of cookie is essential to you navigating the website and using specific features. Without these, services such as shopping carts on some sites, for example, cannot work.

Performance Cookies

Performance cookies are used to collect information for website improvement or for other statistic gathering activities. They are used to aggregate anonymous information about how people use our websites. For example, performance cookies are used to collect information about such things as which pages are most often viewed and if you receive error messages. This information is used to fix issues and to personalize your website viewing experience so that you are shown content you have indicated you might enjoy. Third-party advertisers may be allowed to put performance cookies on your device via ads on our websites. These third-party cookies collect information to determine which ads to show, how often to show certain ads, and in which locations on websites the ads are most successful. It is easy to manage or delete performance cookies. Below there are links to easy-to-follow instructions on how to do this.

Functionality Cookies

We, or service providers acting on our behalf, may put functionality cookies onto your device. These cookies are used to remember your settings and preferences and to provide enhanced features you have selected. These cookies collect anonymous information. If you have an account with us and are logged in, the information collected by these cookies may be associated with your account.

We do not collect browsing behavior information from websites that we do not operate. We never share with third parties or advertisers the information collected by functionality cookies.

There may be times where we allow third parties to provide you with content, experiences, or services. In these situations, the third party may place a functionality cookie on your device. Their functionality cookies work the same way as ours.

If you choose to delete functionality cookies, any settings you picked will not be retained.

Advertising Cookies

If you see ads with an “i” symbol, you can click it to learn more about behavioral targeting advertising. You can also find out additional information at www.youronlinechoices.eu

Third-Party Targeted Advertising Cookies

These cookies may be put onto your device by ad networks, data exchanges, third-party advertisers, service providers, or marketing analytics. These cookies collect information about your browsing activities from multiple websites. This information is used display relevant ads on our websites. These cookies may also measure the effectiveness of advertising campaigns.

The information collected by these cookies does not identify you personally. We can request that third-party advertising providers turn off their advertising cookies.

Digital Care Solutions Targeted Advertising Cookies

We may place targeted advertising cookies on your device (or a service provider may do it on our behalf). We may use these cookies on our websites and in tandem with our content and ads on third-party websites to try to show you relevant ads. These cookies may also be used to limit the number of times the same ad is displayed. These cookies collect anonymous information. If you have a registered account with us, the information collected may be associated with your account.

We or the third party setting the cookie is responsible for obtaining your consent.

Registered Users

If you are a registered user, we may use cookies and other tracking technology to analyze your use of our websites. If you have opted in to receiving emails from us, we may use cookies to customize future messages to ensure they are relevant to you. We may use cookies in email messages to see, for example, if they have been opened or which links you clicked. This allows us to customize future content to your interests. We do not share your contact information with third parties unless you have given us explicit permission.

How to Disable Cookies through Your Browser

In your web browser, you can choose to accept or decline cookies. You can also set your browser to ask you before it accepts cookies from websites you visit. If you decline cookies, you may not have access to all of the features available on our websites. If you use different computers, you need to ensure that each browser is set to your preferences. Any cookies that have been installed in the cookie folder of your web browser can be deleted. Below are links to specific instructions for popular web browsers:

Windows Explorer: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies

Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en&p=cpn_cookies

Mozilla Firefox:  https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies

Apple Safari: https://support.apple.com/kb/PH21411?viewlocale=en_US&locale=en_US

Delete Flash Cookies

Use this link to delete and disable flash cookies: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager02.html#118539

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to any outside parties. This does not include trusted third party service providers who assist us in operating the Digital Care Solutions websites, conducting our business, or servicing you, so long as those third party services providers agree to keep your personally identifiable information confidential. We may also release your information when we believe the release of such information is appropriate and/or required to (i) comply with applicable laws, rules, and/or regulations; (ii) enforce our site policies; and (iii) protect our rights and the rights of others. Any non-personally identifiable visitor and website usage information may be provided to and used by other parties for marketing and advertising purposes, or for other any other purpose.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. The Digital Care website, products and services are all directed to people who are at least 13 years of age or older.

Changes to our Privacy Policy

We reserve the right, in our sole discretion, to change, modify, add and/or remove portions of this Privacy Policy at any time and without prior notice to you. Notice regarding any Privacy Policy changes will be placed in a prominent location on the site and will take effect immediately upon the posting of such changes on the site. Please check the site periodically for any changes. Your continued use of the site, the Software, and/or any applicable services following the posting of changes to this Privacy Policy will constitute your acceptance of any and all changes.

Contacting Us

If there are any questions regarding this Privacy Policy you may contact Digital Care Solutions through our website.