When we talk about modern technology and everything it brings to the table in terms of making our lives easier and better, most of us instantly think of the latest generations of computers, phones, cars, or other everyday consumer goods. Perhaps people think of the many ways in which entertainment has benefited from the amazing advancements in tech, or how far medicine has come. While technology is a huge part of almost any industry, there are some areas that people completely forget about when talking about progress and change.
Of course, not every industry is made the same and some jobs and tasks rely much more on the application of the latest in the IT sector. Heavy industries could always use more safety measures and numerous other branches would not mind things being even more automated. Out of all these, rarely do people remember the restaurant industry when modern technology is the topic of conversation. In reality, there are many ways in which modern tech is changing the restaurant industry, so much so that there is no going back to how things used to be.
In this article we are talking about some of the most important things that the newest additions to tech have brought the restaurants and their staff. You may have heard about some of them, others may be news to you, but one thing is certain. The food and beverage sector is changing forever right before our eyes and there is nothing that can stop it. Staying in the way of progress has never proven well and the right course of action has always been keeping up with the times. Those who do not get taken over by the competition and lost to time, so if you are involved in a restaurant business make sure to jump on board and start using these solutions.
1. Self-Service Solutions
Self-service stations or kiosks as they are also known are some of the latest ways in which modern technology has changed the restaurant business. You have probably seen these, maybe even used them, and you did not stop to think what they mean or what they are. If your local restaurant has a big touchscreen kiosk where you can order your food all on your own without a member of the staff assisting you or even talking to you, it is as modern a place as any.
Using technology the right way and taking the customer experience to the next level becomes easy with such a device. Not only do the restaurants have to hire fewer people to complete the orders, but the time it takes to make an order, pay for it, and pick it up is much shorter. Everything becomes more efficient no matter what you want to get. Be it takeaway or dinning in, self-service solutions are right there for the taking. Viewing the menus is easy and fun thanks to the amazingly interactive software and the easy to access nature of the entire kiosk. Self Service For Restaurants is the real deal and numerous places are already actively making use of it.
2. Delivery Apps
Arguably the biggest addition to the way we communicate and order food from our favorite restaurants comes in the form of delivery applications for smartphones. You probably use at least one of these regardless of where you live. They are the latest in the food business and they have proven to be quite useful and beneficial to all the parties involved. The customers have a great way to order food and pay for it, the restaurants do not have to worry about their own delivery services, and the delivery people hired by the service can work when they want, however much they want, and using whichever form of transport they want.
Mobile ordering is great because it can be done in minutes, no matter where you are. Browsing the menu is done in your own time, there are coupons, discounts, and promotions all the time, and there are in-app features for tips. It is all made easy so that anyone can use it and this solution has proven so useful than fewer people are physically going to restaurants than ever, without them losing revenue or working less.
3. Online Reviews and Ratings
Websites that the users can access to share their experiences, both positive and negative, have become the most trustworthy place for anyone who wants to learn more about a restaurant. Visiting any place that serves food is nowadays rarely done without the potential customers checking a few things about the place on the internet. Reviews and recommendations are everything in the 21st century, which is why every customer has to be treated with respect since it is easier than ever to share a bad experience with others.
More people than ever are refusing to even visit a restaurant that has poor reviews and ratings. If it has between 1 and 3 stars out of 5, best believe that people will not be willing to risk it. This form of feedback and evaluation may seem strict, but it makes sense when there are hundreds or even thousands of reviews. It means the place is popular and each customer can see exactly why. Is it for a good reason, or a bad one?
4. Employee Performance and Scheduling
The employees of restaurants also have it much better and easier these days when technology rules everything. No longer do they have to be overstaffed in certain periods of the day, or the week, nor will they ever be shorthanded again. Modern tech helps with this since there is smart software that can figure out the busiest times and the most troublesome shifts to cover.
Assigning the right people for the right job is how scheduling should be done, and how you ensure that every employee works the same amount of hours. Their performance can also be tracked and they themselves can use numerous apps and devices to make their jobs easier. Since the machines are doing the most mundane of repetitive tasks, the humans can focus on the more pressing matters and actually dedicate time to improving the quality of service and the food.